Support
Need help with FlyWise? We're here to assist.
Contact Us
For account issues, bugs, or general questions, email us directly:
support@flywise.devWe typically respond within 24–48 hours on business days.
Frequently Asked Questions
How do I upload SRT telemetry files?
Go to the SRT Upload page. Select one or more .SRT files from your drone (you can select multiple at once). Choose the associated drone and optionally link it to an existing flight. FlyWise will parse the files and create the flight record automatically.
Why isn't my flight showing on the map?
Flight maps require valid GPS data from SRT telemetry. If you logged the flight manually without uploading SRT files, or if the telemetry didn't contain location data, the map won't appear. Try uploading the SRT files for that flight.
Can I share flights with people who don't have an account?
Yes! On any flight detail page, click "Share" to generate a read-only link. Anyone with the link can view the flight summary, map, and stats without logging in.
How do I add or manage drones in my fleet?
Visit the Fleet page. Click "+ Add drone" to register a new drone. You can edit names, models, serial numbers, and status (Active, Idle, Maintenance, Retired). Only users with permission can create or modify fleet entries.
What file formats are supported for telemetry?
Currently, FlyWise supports DJI SRT exports. You can upload multiple SRT files from the same flight session, and the app will combine them automatically.
I'm having trouble logging in or registering.
Make sure you're using a valid email address. If you've forgotten your password, use Forgot password on the sign-in page — we'll email you a reset link.
Can I export my flight data?
Yes. On any flight detail page, click the GPX export button to download the flight path as a standard GPX file, which works with Google Earth, Garmin devices, and most mapping tools.
Still need help?
If your question isn't answered above, send us an email. The more details you can provide (screenshots, flight IDs, browser version, etc.), the faster we can help.
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